NYV PTY LTD, having office address at 22 Waterhaven Bvd, Point Cook 3030, Australia (hereinafter also referred to as “Company,” “Leatherkart,” “we,” “our” or “us”) is committed to our Customer (“You” or “Your”) satisfaction. If you are not satisfied with your purchase for any reason, you may request to refund within 14 business days of receiving it for a refund. Some restrictions may apply.
We have a 14-day return policy, which means you have 14 business days after receiving your item to request a return. To be eligible for a return, the returned item should show no signs of damage and must be in an unused, and unopened condition, with all original packaging and with all original swing tags (without cut off), including unbroken package seals, where applicable. Additionally, we also require that the returned item is in a condition suitable for resale by Leatherkart.
To initiate a refund, customers should follow the steps below:
Visit the "My Orders" section on our website.
Within the "My Orders" section, locate the "Support Centre" subsection.
Click on the "Request Return" hyperlink.
Upon clicking "Request Return," customers will be directed to a screen where they can provide the necessary information.
Click "Submit" to send your request.
For defective items and incorrect item deliveries, customers will not be responsible for courier charges when returning the goods to us. For all other return reasons, customers are liable to cover the courier charges for returning the items.
If you encounter any issues with the order you have received, such as damaged items or incorrect products, you may apply for a refund in accordance with this section. Refund requests will be evaluated on a case-by-case basis, and approval is subject to our discretion.
If your return is accepted, We will notify you of the approval or rejection of your refund. If the return of the product(s) is approved, your refund will be processed.
We reserve the right to refuse the request for returns after the 14-day period has expired or for items that are not returned to us as per the condition mentioned in this clause. Any disputes regarding the amount refunded will not be entertained by the Company.
Customers have the option to exchange a product if it meets the requirements outlined in the refund section of this policy. To facilitate an exchange, a suitable replacement product must be in stock. If an appropriate replacement is available, we will promptly process the exchange.
In the event that we are unable to process an exchange due to the unavailability of a replacement product, our supplier will reach out to you. You will be contacted for instructions on how to proceed further. In such cases, you will have the following options:
Store Credit: You can choose to have the refund amount issued as store credit, which can be used for future purchases on our platform.
Refund to Original Payment Method: Alternatively, you can opt to have the refund sent back to your original payment method, ensuring the refunded amount is returned to the same source from which the payment was made.
Once an order is placed and payment is made, the order cannot be cancelled. We apologize for any inconvenience that may cause. Please make sure to review your order carefully before submitting it. If you wish to change your order, you will need to wait until you receive it. After receiving the order, you can initiate a refund request following our guidelines mentioned in the refund section.
The Company may cancel an order (in full or partially) for reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund you for any payment already made.
We will let you know if the refund was approved or not. If approved, the customers have two ways to get the refunds store credit and original payment method.
Please remember if you choose the original payment method it can take some time for your bank or credit card company to process and post the refund too. If you haven’t received a refund yet, first recheck your bank account, Then contact your credit card company or bank, as processing times may vary and it may take some time before your refund is officially posted to your account.
If more than 20 business days have passed since we approved your return, you’ve done everything mentioned above and you still have not received your refund yet. Please “Contact Us” at the contact details mentioned in the below-mentioned clause.
Please note: Any store credit issued to customers will have a validity period of 12 months from the date of issuance. It's important to note that once store credit expires, it cannot be extended, renewed, or refunded. After the expiration date, no refunds or reactivations of store credit will be processed.
Customers should carefully review the terms of this policy before initiating any return, exchange or cancellation requests. Any violation of the policy may result in the denial of a return, exchange or cancellation. The Company reserves the right to alter or amend this policy at any time without prior notice. By continuing to use the service, customers accept these terms as binding and agree to comply with them.
After reviewing this policy, if you have any additional questions, concerning this Refund Policy, please contact us by sending an email to support@leatherkart.com.au by adding the word “Refund” in the subject line.
