PRIVACY POLICY

Last updated: 6 October 2026

NYV PTY LTD (ABN 70 667 758 081), of 22 Waterhaven Bvd, Point Cook VIC 3030, Australia (“Company,” “LeatherKart,” “we,” “our” or “us”) operates the website www.leatherkart.com.au (“Website”) and the LeatherKart mobile app (“App”), an online marketplace for genuine leather products (together, the “Services”).

This Privacy Policy (“Policy”) explains how we collect, hold, use and disclose your personal information, and how you can access and correct it or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”). In this Policy, “you” and “your” refer to visitors to and users of our Services.

Please read this Policy carefully. By using our Services, you acknowledge that your personal information will be handled as described in this Policy. This Policy should be read together with our Terms & Conditions.

Depending on how you use our Services, we may collect:

• Account and contact details: your name, email address, mobile number and password (stored in encrypted form).

• Order details: billing and delivery addresses, company name (if provided), products ordered, order notes, and your order, return and refund history.

• Communications: messages you send us or our sellers, contact form submissions, and product reviews and ratings you post.

• Seller information: if you apply to sell on LeatherKart, your business name, ABN, contact details, business address and the information needed to pay you.

• Social login: if you sign in with Facebook, we receive your name and email address from Facebook, as permitted by your Facebook settings.

• Payment providers: confirmation of your payment status and a transaction reference. We do not receive or store your full card details (see Section 7).

• Other marketplaces: if you buy LeatherKart products through another marketplace (such as Amazon or Kogan), we receive the details needed to fulfil your order from that marketplace.

When you use our Services, we and our service providers automatically collect information such as your IP address, device type, operating system, browser type, approximate location (city or region), the pages you view, the links and buttons you click, how you scroll and move through pages, the website that referred you, and the date and time of your visit. This information is collected through cookies and similar technologies described in Section 3.

To help you enter your address quickly, our checkout page may ask your browser for your device's location. You can allow or refuse this request in your browser, and you can always type your address manually. Address suggestions at checkout are provided by Google Places, so the text you type in the address field is sent to Google to return matching addresses.

We do not intentionally collect sensitive information (such as health information or information about your racial or ethnic origin, religion or political opinions). Please do not include sensitive information in messages, reviews or order notes.

You can browse our Website without telling us who you are. However, we need your name, contact details and delivery address to process an order, so it is not practicable to buy from us anonymously or under a pseudonym.

We use your personal information to:

• create and manage your account and let you log in;

• process, deliver and support your orders, including returns, refunds and warranty claims;

• send you order confirmations, tax invoices, shipping updates and other service messages;

• respond to your enquiries and provide customer support;

• send you marketing and promotional messages, where you have agreed to receive them (see Section 8);

• understand how our Services are used so we can improve them, and measure the effectiveness of our advertising;

• detect and prevent fraud, misuse and security incidents;

• assess and manage seller applications and pay our sellers; and

• comply with our legal obligations, including tax, accounting and consumer law requirements.

We use cookies, pixels, scripts and similar technologies to keep you logged in, remember your cart, understand how visitors use our Services, and show you relevant advertising. The main third-party tools we use are:

• Google Analytics and Google Tag Manager (Google LLC): measure website traffic and how visitors use our pages. You can opt out using the Google Analytics opt-out browser add-on.

• Microsoft Clarity (Microsoft Corporation): captures how you interact with our Website, such as mouse movements, clicks, scrolling and pages visited, through session recordings and heatmaps, so we can improve its design and usability. Information you type into forms (such as your name, email address, phone number and delivery address) is masked and is not recorded.

• Meta Pixel (Meta Platforms, Inc.): measures the results of our Facebook and Instagram advertising and helps us show ads to people who may be interested in our products. You can manage how Meta uses this information in your Facebook ad preferences.

• Google Customer Reviews (Google LLC): after you place an order, you may be invited to opt in to a Google survey about your purchase. If you opt in, your email address, order number and estimated delivery date are shared with Google so it can send you the survey.

You can set your browser to refuse cookies or to delete them when you finish browsing. If you block all cookies, some parts of our Services (such as your cart and account) may not work properly. Most browsers offer a “Do Not Track” setting; because there is no common standard for responding to it, our Website does not currently respond to Do Not Track signals.

We do not sell your personal information. We share it only as needed for the purposes in this Policy, with:

• Sellers on our marketplace: LeatherKart is a marketplace, so the seller of each product you order receives your name, delivery address, phone number and order details so they can fulfil and support your order.

• Delivery partners: such as Australia Post and Sendle, who receive your name, delivery address and contact number to deliver your order.

• Payment providers: Stripe, PayPal, Afterpay, Klarna, Apple Pay and Google Pay (see Section 7).

• Technology providers: who host our Website and databases, deliver our images and content (such as our content delivery network, Bunny.net), send our emails, and provide the analytics and advertising tools listed in Section 3.

• Professional advisers: such as our accountants and lawyers, where needed.

• Authorities: where we are required or authorised by law, for example in response to a court order, or to investigate fraud or protect the safety of any person.

• A buyer of our business: if all or part of our business is sold or transferred, your information may be transferred as part of that transaction, subject to this Policy.

Product reviews you post, including the name you choose to display, are visible to other visitors to our Website.

Yes. Some of the parties listed in Section 4 are located outside Australia or store information outside Australia. Your personal information is likely to be disclosed to recipients in:

• India: where some of our sellers and suppliers are located, and where our website hosting provider is based;

• the United States: where Google, Microsoft, Meta, Stripe and PayPal process data; and

• the European Union: where our content delivery network provider is based.

These providers may also store data in other countries where they or their data centres operate. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs.

We hold personal information electronically in our databases and with the service providers described above. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure, including encrypted (HTTPS) connections, encrypted storage of passwords, and access controls that limit who can view customer information.

No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner where required by law.

Payments are processed by Stripe (including Apple Pay and Google Pay), PayPal, Afterpay and Klarna. You enter your card or account details directly with these providers; we never see or store your full card number. The providers' use of your information is governed by their own privacy policies. Buy-now-pay-later providers such as Afterpay and Klarna may also collect information from you and assess your application directly.

If you subscribe to our newsletter or agree to receive offers, we may send you marketing emails about our products and promotions. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing support@leatherkart.com.au. We will action your request promptly. Opting out of marketing does not stop service messages about your orders.

We keep your account information while your account is active. Records of completed orders (products purchased, amounts paid and delivery details) are kept for at least 7 years to meet Australian tax and accounting record-keeping requirements, even if you close your account. When we no longer need personal information for any purpose permitted by law, we take reasonable steps to delete it or de-identify it.

To ask us to close your account and delete your personal information, follow the steps on our Contact Us page under “Account & Data Deletion”.

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete or misleading. You can update most account details yourself by logging in to your account. For other requests, email support@leatherkart.com.au with “Privacy” in the subject line.

We will need to verify your identity before acting on your request. We will respond within 30 days. We do not charge for making a request. If we refuse a request, we will explain why in writing, as permitted by the Privacy Act.

If you believe we have breached the Privacy Act or the APPs, please contact our Privacy Officer in writing (details in Section 15), describing your concern. We will acknowledge your complaint promptly, investigate it, and give you a written response within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au, phone 1300 363 992.

Our Services may link to other websites and apps, such as social media platforms and payment providers. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing them with your information.

Although we sell products for children, our Services are intended for use by adults aged 18 and over, and purchases must be made by an adult. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Policy from time to time, for example when we start using a new service provider. The current version will always be on this page, with the “Last updated” date shown at the top. If we make significant changes, we will let you know by posting a notice on our Website or by email.

For privacy questions, requests or complaints, please contact our Privacy Officer:

Privacy Officer, NYV Pty Ltd (LeatherKart)
Email: support@leatherkart.com.au (please include “Privacy” in the subject line)
Phone: 0470 127 893
Post: 22 Waterhaven Bvd, Point Cook VIC 3030, Australia